Effective 4 November 2026
At a glance
- Change of mind: tell us within 7 days of delivery. The item must be unused and in its original packaging. A S$35 collection fee applies.
- Damaged, faulty or wrong item: tell us within 48 hours with photos. We collect it at no cost.
- Refunds go back to your original payment method within 7 working days of collection.
This policy covers purchases from COMICOS (UEN 53533702K). It does not reduce your rights under Singapore law.
Cancelling your order
You can cancel at any time before we dispatch your order and get a full refund. Email us with your order number. After dispatch, the return steps below apply.
Returns for change of mind
You can return an item within 7 days of delivery if:
- it is unused and undamaged;
- it is in its original packaging, with all parts and accessories.
A S$35 collection fee applies to change-of-mind returns and is deducted from your refund. The original delivery fee is not refunded.
Damaged, faulty or wrong items
Please check your order when it arrives. If an item is damaged, faulty or not what you ordered, email us within 48 hours of delivery with your order number and clear photos. We collect it at no cost and, at your choice, replace it or refund you in full, including the delivery fee.
Defects that appear later are covered by our Warranty Policy and by your rights under the law.
How to return an item
- Email enquiry@comicos.shop with your order number, the item, the reason and photos.
- We reply within 2 working days to confirm the return and book a collection date.
- On the collection date, have the item ready (in its packaging for a change-of-mind return).
Please do not send items back on your own. We arrange all collections.
Refunds
After we collect and inspect the item, we refund you within 7 working days to the card or account you paid with. Your bank may take a few more days to show it.
Your rights under Singapore law
This policy is in addition to your rights under the Consumer Protection (Fair Trading) Act and the Sale of Goods Act. Under the Lemon Law, a defect that appears within 6 months of delivery is presumed to have existed at delivery unless we show otherwise. You can ask us to repair or replace the item and, if that cannot be done within a reasonable time, ask for a price reduction or a refund.
Contact
Call +65 8218 8963 or email enquiry@comicos.shop, Monday to Friday, 10 am to 6 pm.